Shipping Policy

This Shipping Policy explains how Norva ("we", "us", "our") ships orders placed through norva.st. For detailed delivery timelines and rates by destination, see our Shipping & Delivery page.

1. Order processing

Orders are processed on business days (Monday–Friday, excluding public holidays). Processing typically takes 1–3 business days before an order is handed to the carrier. Processing times may be extended during high-volume periods (e.g. sales, holidays), and we will notify customers of any significant delay.

2. Shipping rates and delivery estimates

Shipping charges are calculated at checkout based on destination, weight, and chosen shipping method. Delivery estimates are provided in good faith but are not guaranteed, as they depend on the carrier and, for international orders, customs processing.

3. Order tracking

A tracking number is emailed once an order ships. Customers are responsible for monitoring tracking and for being available to receive the parcel, or for arranging collection if delivery is attempted and missed.

4. International shipping, customs and duties

International orders may be subject to import duties, taxes, and customs clearance fees levied once a shipment reaches its destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost. We are not responsible for delays caused by customs authorities.

5. Shipping address responsibility

Customers are responsible for providing a complete and accurate shipping address. We are not liable for orders shipped to an incorrect address supplied by the customer. Address corrections can only be made before an order has shipped — please contact us as soon as possible if you notice an error.

6. Lost, stolen, or damaged packages

We are not liable for packages that are lost, stolen, or damaged after being marked as delivered by the carrier. If a package is confirmed lost in transit, or arrives damaged, we will arrange a replacement or refund at our discretion, provided we are notified within a reasonable time (see our Shipping & Delivery page for specific windows).

7. Undeliverable or refused packages

If a package is returned to us as undeliverable, refused, or unclaimed, we may deduct the cost of return shipping and any re-shipping fees from a refund, or contact the customer to arrange re-delivery at their expense.

8. Changes to this policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices or legal requirements. The version posted on this page is the version currently in effect.