Contact
Contact Norva
Email is the fastest and most reliable way to reach us, and it is answered by the person who runs the shop rather than an outsourced desk.
Customer service
Email: norva.feedback@gmail.com
Response time: within one business day, Monday to Friday, excluding French public holidays.
If your message is about an existing order, please put your order number in the subject line — it lets us pull up your order before we reply, which usually saves a round trip.
Business details
Trading name: Norva
Address:
Route Morville, Quartier Lépinay
97228 Sainte Luce
Martinique, France
Norva is operated from Martinique, a French overseas department within the European Union. Orders are dispatched to customers directly from our manufacturing partners' fulfilment centres, most of which are located in mainland China. Our About page explains this in full.
What we can help with
- Order status and tracking
- Returns, refunds and exchanges — see our Refund Policy
- Delivery times, shipping costs and customs charges — see our Shipping Policy
- Damaged, missing or incorrect items
- Product questions before you buy — we would rather answer first than process a return later
- Data protection and privacy requests — see our Privacy Policy
Complaints and dispute resolution
If we have not resolved a problem to your satisfaction, please email us and say so directly — most issues are a misunderstanding we can fix. Consumers resident in the European Union may also refer a dispute to the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.