Shipping policy

Shipping & Delivery

Everything you need to know about how and when your Norva order arrives.

Order processing

We process orders Monday to Friday. Orders placed before 14:00 CET are picked the same business day; orders after that, or on weekends and public holidays, are picked the next business day. Processing takes 1–3 business days before your parcel is handed to the carrier.

Delivery times

Destination	Estimated delivery	Cost
France & EU	6–12 business days	€6.95 — free over €59
United Kingdom & Switzerland	8–14 business days	€6.95 — free over €59
United States & Canada	8–16 business days	$8.00 — free over $68

Delivery estimates are in business days and start from dispatch, not from when you place the order. They are estimates, not guarantees — customs and carrier delays are outside our control.

Tracking your order

As soon as your parcel is dispatched we email you a tracking number. Tracking can take 2–4 days to show its first scan while the parcel moves through the first sorting facility. If tracking has not updated after 7 days, email us and we will chase the carrier.

Split deliveries

If you order several items they may ship separately and arrive on different days, at no extra cost to you. Each shipment gets its own tracking number.

Customs, duties and taxes

Orders within the EU include VAT and have no further charges. For orders outside the EU, any import duties or taxes are set by the destination country and are the responsibility of the recipient. We declare all parcels accurately and at full value.

Wrong address

Please check your shipping address carefully at checkout. If you spot a mistake, email us within 12 hours and we will correct it if the order has not shipped. We cannot reroute a parcel once it is with the carrier.

Lost or damaged parcels

If your parcel is confirmed lost by the carrier, or arrives damaged, we send a replacement or issue a full refund — your choice. Report damage within 48 hours of delivery with photos.