Shipping & Delivery

Where Norva orders ship from, how long they take, and what charges you may be responsible for. Please read the customs section before ordering.

Where your order ships from

Norva is based in Sainte Luce, Martinique (a French overseas department within the European Union). We do not hold our own warehouse stock. We work with manufacturing partners whose fulfilment centres are mostly in mainland China, and orders are dispatched directly from those facilities to you.

This is why our delivery times are longer than a domestic retailer's, and why the customs section below matters. We would rather tell you before you order than surprise you afterwards.

Order processing

Orders are reviewed and passed to our fulfilment partner within 1–3 business days of payment. Business days are Monday to Friday, excluding public holidays.

Estimated delivery times

Counted in business days from dispatch, not from when you order. Add the 1–3 day processing window for the full picture.

Destination	Estimated delivery after dispatch	Shipping cost
France & European Union	6–12 business days	€6.95 — free over €59
United Kingdom & Switzerland	8–14 business days	€6.95 — free over €59
United States & Canada	8–16 business days	€6.95 — free over €59
Australia & New Zealand	8–16 business days	€6.95 — free over €59

These are estimates, not guarantees. We do not promise a delivery date and cannot control carrier backlogs, customs inspections or holidays in transit countries. Prices are shown and charged in euros; the free shipping threshold is €59 whatever currency your card is billed in.

Customs, import VAT and duties

Please read this before ordering. Because parcels are dispatched from outside the European Union, your order may be treated as an import on arrival.

Import VAT, customs duty and carrier handling fees may be charged by your national customs authority.
These are set by your government, not by Norva. They are not included in the price you pay us and are the responsibility of the recipient.
Your carrier will normally contact you to collect any charges before delivery.
We declare every parcel accurately, at true value, with an honest description of the contents. We will not under-declare a parcel to reduce your import charges.

If a parcel is refused at customs and returned, we refund the price of the goods once it reaches our partner, less shipping and return costs actually incurred.

Tracking

You receive a tracking number by email at dispatch. It is normal for tracking to show no movement for the first 2–5 days while the parcel clears the first sorting facility. If nothing has updated after 10 days, email us and we will chase the carrier.

Split deliveries

Items in one order may ship from different facilities and arrive on different days, each with its own tracking number. You are never charged twice for shipping because of this.

Incorrect addresses

Please check your address at checkout. Email us within 12 hours of ordering if you spot an error and we will correct it if the order has not dispatched. Once a parcel is with the carrier we cannot reroute it.

Lost or damaged parcels

If a parcel is confirmed lost by the carrier, or arrives damaged, we send a replacement or issue a full refund — your choice. Please include photos where contents are damaged. This is in addition to your statutory rights, set out in our Refund Policy.