Frequently Asked Questions
Ordering
How do I know my order went through?
You get a confirmation email within a few minutes of checkout. If it has not arrived, check your spam folder, then email us and we will confirm manually.
Can I change or cancel my order?
Yes, free of charge, as long as it has not shipped. Email us as soon as you can with your order number.
Can I change the shipping address?
Email us within 12 hours of ordering. Once a parcel is with the carrier we cannot reroute it.
Shipping
How long does delivery take?
Orders are processed in 1–3 business days. After that, expect 6–12 business days in the EU, 8–16 to the US and Canada, and 10–20 for the rest of the world.
How much is shipping?
€4.95 within the EU, free over €59. €6.95 to the UK, Switzerland, US and Canada, free over €79.
Why is my tracking not updating?
Tracking often takes 2–4 days to show its first scan while the parcel clears the initial sorting facility. If nothing has moved after 7 days, email us and we will chase the carrier.
Why did my order arrive in separate parcels?
Items ship from different fulfilment points, so a multi-item order may arrive over several days. You are not charged extra, and each parcel gets its own tracking.
Will I pay customs or import duties?
Not within the EU — VAT is included in the price you see. Outside the EU, any duties are set by your country and are payable by you.
Returns & refunds
What is your returns policy?
30 days from delivery, unused and in the original packaging. EU customers also have the statutory 14-day right of withdrawal. Full detail is in our refund policy.
Who pays return shipping?
We do, if the item is faulty, damaged or wrong. You do, if you simply changed your mind.
How long do refunds take?
5–10 business days from when we receive the item, back to your original payment method.
My item arrived damaged. What now?
Email us within 48 hours with photos and your order number. We replace it or refund you in full, and we cover the return postage.
Products & payment
Are your prices in euros?
Yes. All prices are shown in EUR and include VAT where applicable.
What payment methods do you accept?
All major credit and debit cards, plus the wallet options shown at checkout. Payment is processed securely by Shopify Payments — we never see or store your card details.
Do your electrical items come with an EU plug?
Where a plug is included, the EU option is selectable on the product page. Many items are USB-powered and work with any standard adapter.
Is there a warranty?
Every item is covered against manufacturing defects for 12 months, in addition to your statutory rights.